Refund Policy

Last updated: July 15, 2026

Thank you for choosing DigicoPOS. We value your satisfaction and strive to provide you with the best Point of Sale experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns and Cancellations

You may cancel your DigicoPOS subscription at any time. Cancellation requests must be submitted via email to info@digicopos.com or through your account dashboard. Once cancelled, your subscription will remain active until the end of the current billing period.

Refunds

Once we receive your cancellation request and review your account status, we will notify you of the status of any applicable refund. Refunds are handled on a case-by-case basis according to the following criteria:

  • If you cancel within 7 days of your initial subscription purchase and have not exceeded reasonable usage limits, you may be eligible for a full or prorated refund.
  • If you cancel after 7 days, you will continue to have access to the service until the end of your current billing period, but no refund will be issued for the remaining period.
  • Refunds, when approved, will be initiated to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
  • We reserve the right to refuse refunds for accounts that have violated our Terms and Conditions or engaged in fraudulent activity.

Non-Refundable Items

Certain charges are non-refundable and non-returnable. These include:

  • Setup fees, onboarding charges, or one-time configuration costs.
  • Custom development or integration work completed specifically for your business.
  • Third-party service fees or add-on integrations purchased through DigicoPOS.
  • Payment processing fees charged by our payment gateway partners.

Defective or Damaged Services

In the unlikely event that the DigicoPOS platform experiences a prolonged outage or critical failure that renders the service unusable, please contact us immediately at info@digicopos.com. We will work with you to resolve the issue or provide appropriate compensation, such as service credits or a prorated refund for the affected period.

Processing Time

Refund requests will be reviewed within 3-5 business days. Approved refunds will be processed within 5-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Billing Disputes

If you believe an incorrect charge has been made to your account, please contact us at info@digicopos.com within 30 days of the charge. Include your account details, the date of the charge, and the amount in dispute. We will investigate and respond within 10 business days.

Contact Us

If you have any questions, concerns, or requests regarding this policy, please contact us at: